Are there some hotels you remember really fondly? Maybe that little B & B with super-fast free WiFi, an uber-comfy bed you could lie in all day, delicious hot breakfast and friendly front-desk staff who couldn’t do enough for you? If only all hotels could get it right.
Hotels are in the business of travel accommodation. Yet, many fail miserably when it comes to guest satisfaction.
And a more expensive hotel doesn’t necessarily mean better. (If you choose a hotel based on its price, you’re likely to be less satisfied than if you choose based on other criteria.)
Here are 5 ways hotels annoy guests:
1. They still charge for WiFi
You’d think it would be free by now. But no, one-third of hotels still charge for in-room WiFi.
Ironically, luxury hotels are the worst offenders – more than 80% slap on a charge so you can check emails in your room.
But nothing irks luxury hotel guests more than to be charged $30 for 24 hours of WiFi – especially after paying upwards of $350 night for a room. All you have to do is look at the hotel reviews on TripAdvisor to see some of the angry rants by guests over having to pay for WiFi. Hello Four Seasons Hotel Amman (Jordan) and St. Regis Princeville (Kauai)! You are hotels we’ve enjoyed – except for the WiFi costs you charge.
On the other hand, the Belmond hotel group gets it. Many of its hotels – like the Belmond Casa de Sierra Nevada in the Mexican colonial town of San Miguel de Allende and La Residencia in Deia on Majorca (and one of our all-time faves) – don’t charge extra for WiFi.
Most budget hotels offer free WiFi.
2. They don’t have hair conditioner
This is for the ladies out there.
Our hair is our crowning glory. We need hair conditioner to keep it soft and shiny (you know, like the ads). We hate combined shampoo-and-conditioner in one bottle (it doesn’t leave our hair soft and shiny). Please put separate shampoo and hair conditioner in your bathrooms.
Frizzy- hair guest
3. They charge for water
Sadly, many countries don’t have clean drinking water. But clean drinking water is a human right.
At a hotel, we hate paying for something so basic as a human right, like water. We’re happy to drink tap water if it’s drinkable. But if it’s unsafe, hotels shouldn’t charge for bottled water in the room.
It’s particularly galling when they charge $10 a bottle. Because that just means we have to hunt around (while fuming) for a convenience store to pay $1.39 for the same thing. And, sorry, 600-thread count linens or Bulgari toiletries aren’t any compensation.
4. They have icky bedspreads
This is a pet peeve of ours. We don’t like bedspreads. They harbor germs, and you know, well… other stuff. They might look decorative, but bedspreads don’t get cleaned between each guest.
That’s where the luxury hotels score brownie points – because they usually have nice crisp white duvets and wash the duvet covers after each set of guests. Marriott says it’s been cleaning all sheets and duvet covers (anything that touches you) between guests since 2005.
What to do if you open your hotel room door, and OMG, there’s a pink-and-blue floral bedspread?
If a hotel bed sports a bedspread, the first thing we do when entering the room is remove the bedspread and stash it away (in the cupboard, so the maid won’t put it back on the bed in the morning). Then we call housekeeping for an extra large sheet to lay on top of the bed.
5. They charge for shade
What’s this? You’re charging us how much to sit underneath an umbrella by the pool or on the beach? That’s plain wrong.
We shouldn’t have to hunt around for a sliver of shade from a tree to protect us from the sun (and skin cancer).
So there you have it – our list of ways hotels annoy guests (and us).